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I hate the DB App and website
Posted: Fri Jun 13, 2025 10:28 am
by Alberto
The following happened already many times to me
I try to buy a ticket, generally going to Italy either for Holiday, or visiting Mum, and the DB app or website simply does not tell me the price. So of course can't buy it.
I speculated it's because they need info from the Austrian or Italian system, and this is beyond their IT capability.
But now even worse. I want to travel, by train, between Pinneberg and Luebeck. This trip is within a single Bundesland. And DB just does not tell me the price. Even if I simplify the trip further, so Hamburg -> Luebeck, for which it's a single train wiith no change, they just don't tell me the price.
Morons, I hate them.
Comments?
Re: I hate the DB App and website
Posted: Fri Jun 13, 2025 10:43 am
by Fraufruit
Have you tried turning on the toggle beside "Unsere Bestpreise anzeigen"?
Re: I hate the DB App and website
Posted: Fri Jun 13, 2025 10:55 am
by Alberto
Fraufruit wrote: ↑Fri Jun 13, 2025 10:43 am
Have you tried turning on the toggle beside "Unsere Bestpreise anzeigen"?
Yes, I have.
Or more correctly: I have when it's present (sometimes it's present, sometimes it isn't)
And it never helped

Re: I hate the DB App and website
Posted: Fri Jun 13, 2025 1:43 pm
by Prosie
Have you tried buying direct from the Verkehrsverbund (HVV?) rather than from DB?
Re: I hate the DB App and website
Posted: Fri Jun 13, 2025 2:28 pm
by PandaMunich
You need to ask for a
one-way ticket, it says so on the right:
- "Tickets für Verkehrsverbünde erhalten Sie bei Anfrage einer einfachen Fahrt"
- Tickets for public transport networks are available on request for a single journey
And then you will get this:

- 2025-06-13 14_27_06-Angebote.jpg (235.43 KiB) Viewed 539 times
Re: I hate the DB App and website
Posted: Fri Jun 13, 2025 5:10 pm
by snowingagain
I could find those prices too, so maybe just a glitch? I have also managed to book trains with the "no price available" thingy by ringing someone, though it was a while ago, so forget how. For Austria, perhaps booking via OBB?
Re: I hate the DB App and website
Posted: Wed Jun 25, 2025 6:32 pm
by Alberto

- Screenshot (38).png (274.06 KiB) Viewed 348 times
This is what I mean.
Re: I hate the DB App and website
Posted: Wed Jun 25, 2025 9:16 pm
by LeonG
It's because bicycle transport is not possible for this route

- Screenshot 2025-06-25 210720.png (34.25 KiB) Viewed 337 times
I think the problem here is the ICE+bicycle. If you change to local trains only, you get prices but it would take twice as long. Also if you take out the bike, you get prices for ICE as well.
Re: I hate the DB App and website
Posted: Wed Jun 25, 2025 10:48 pm
by Alberto
LeonG wrote: ↑Wed Jun 25, 2025 9:16 pm
It's because bicycle transport is not possible for this route
Screenshot 2025-06-25 210720.png
I think the problem here is the ICE+bicycle. If you change to local trains only, you get prices but it would take twice as long. Also if you take out the bike, you get prices for ICE as well.
I I take out the bicycle, it tells me transporting a bicycle on the ICE is actually possible.
But if I ask to take it, it says it is NOT possible.
I travel to Italy, normally 13hr with IC. Without IC I would have t spend a night in between, so depart morning, arrive afternoon next day. I travel this a few times a year to visit my old Mum, spending 1.5days each leg no thanks.
Re: I hate the DB App and website
Posted: Wed Jun 25, 2025 11:18 pm
by LeonG
Alberto wrote: ↑Wed Jun 25, 2025 10:48 pm
I I take out the bicycle, it tells me transporting a bicycle on the ICE is actually possible.
But if I ask to take it, it says it is NOT possible.
I travel to Italy, normally 13hr with IC. Without IC I would have t spend a night in between, so depart morning, arrive afternoon next day. I travel this a few times a year to visit my old Mum, spending 1.5days each leg no thanks.
In the general info on each leg, it says it is possible to travel with a bike but they have limited space so guessing that the ICE is full. If I put in another date, say Aug 5th, there is an option for a bike.

- Screenshot 2025-06-25 231411.png (91.78 KiB) Viewed 323 times
Re: I hate the DB App and website
Posted: Thu Jun 26, 2025 4:17 pm
by Alberto
LeonG wrote: ↑Wed Jun 25, 2025 11:18 pm
In the general info on each leg, it says it is possible to travel with a bike but they have limited space so guessing that the ICE is full. If I put in another date, say Aug 5th, there is an option for a bike.
Yes, I think this it.
Possible, provided they have not ran out of bicycle places.
Bad me, I should have taken action weeks ago.
I thought now over a month in advance was still plenty but no, too late.
Thanks a lot,