Just logged onto my electricity provider and wanted tò submit my 1st electricity readings.
Meanwhile they already had one readings, not taken but rather "estimated", from 1yr ago.
Fact is, the readings I took today is actually lower than their "estimated" from 1yr ago (btw "estimated" is a nice word, just what does it mean???), and their portal rejects my submission. It Say like "a later reading cannot be lower than an earlier one"
They dont give a telephone number, so I emailed them. We will see....
Re: Utility readings rant
Posted: Wed Nov 13, 2024 4:29 pm
by snowingagain
I missed the window last year for submitting readings, and never got round to asking for a later one. So I guess the estimate was based on year before. We got real frugal in the meantime Have a very well insulated house so it is still 18.5 inside despite the dull weather so can get away with that. And showering at gym or pool. So 2 weeks ago I did readings. Tried entering in website but it just said "nicht plausible". So I had to send photos. Got a refund yesterday of over 1,600 Euro. Had only used 870 Euros worth of gas and Strom.
Re: Utility readings rant
Posted: Wed Nov 13, 2024 7:16 pm
by Alberto
snowingagain wrote: ↑Wed Nov 13, 2024 4:29 pm
... I did readings. Tried entering in website but it just said "nicht plausible".
This is the irritating thing.
They pretend to know better and they conclude garbage causing stress.
Re: Utility readings rant
Posted: Wed Nov 13, 2024 7:20 pm
by snowingagain
It is the "computer says no" thing. The Stadtwerke here allow off season reports online. But of course it varies from place to place. TBH teetering on a ladder in the dimly lit cellar trying to get legible photos was a pain. But I am old woman.
Re: Utility readings rant
Posted: Wed Nov 13, 2024 8:00 pm
by bethannbitt
snowingagain wrote: ↑Wed Nov 13, 2024 7:20 pm
It is the "computer says no" thing. The Stadtwerke here allow off season reports online. But of course it varies from place to place. TBH teetering on a ladder in the dimly lit cellar trying to get legible photos was a pain. But I am old woman.
snowingagain wrote: ↑Wed Nov 13, 2024 7:20 pm
It is the "computer says no" thing. The Stadtwerke here allow off season reports online. But of course it varies from place to place. TBH teetering on a ladder in the dimly lit cellar trying to get legible photos was a pain. But I am old woman.
